Contact us
Email [email protected]. We read every message and reply by email.
To help us fix things quickly, tell us:
- the email you sign in with;
- what you were doing and what went wrong (a screenshot helps);
- for a video, the script or its title.
Billing, plans and refunds
- Plans and prices are on the pricing page.
- Who charges you: payments are handled by Stripe through Link, the merchant of record for our orders. Link adds any sales tax or VAT, emails your receipts and invoices, and keeps your orders at link.com. Your card statement shows the charge as LINK.COM CONTENTROOF*.
- Cancel any time: sign in, open the pricing page and choose the billing portal on your plan, or manage your subscription at link.com. Cancelling stops the next renewal and your plan keeps working until the end of the period you paid for.
- Refunds: you can ask for a full refund within 14 days of a payment. See the refund policy, or just write to us.
- Payment didn't go through? Write to us with the email you used and what you saw, and tell us how you'd like to pay. We'll help you find a way.
Your account
- You sign in with your Google account. There is no separate password to remember.
- To see, correct or delete your data, or to delete your account, write to us from the email you sign in with. We reply within 30 days. The privacy policy explains what we keep and for how long.
Your videos
- Writing a script and previewing it needs no sign-up. Downloading a finished video needs a free Google sign-in.
- Videos you haven't shared are deleted after 30 days, so download the ones you want to keep. Clips you upload for captions are deleted after 2 days.
- Something wrong in a video, such as a word the voice says incorrectly or a drawing that doesn't fit? Send us the script and tell us what you expected.
Policies
Terms of Service · Privacy Policy · Refund Policy · Acceptable Use
Questions
How do I contact ContentRoof support?
Write to [email protected] from the email you sign in with, and tell us what you were doing and what went wrong. We read every message and reply by email.
How do I cancel my subscription?
Sign in, open the pricing page and choose the billing portal on your plan, or manage your subscription at link.com. Cancelling stops the next renewal, and your plan keeps working until the end of the period you paid for.
What is the charge from LINK.COM* CONTENTROOF on my card statement?
That is your ContentRoof payment. Stripe handles our payments through Link, the merchant of record, so your statement shows LINK.COM* followed by CONTENTROOF. Link also emails your receipt. If you don't recognise a charge, write to [email protected] and we'll help.
Where do I find my receipts and invoices?
Link emails a receipt and an invoice after each payment, and your orders are listed at link.com. If you can't find one, write to us from the email you paid with.
Can I get a refund?
Yes. You can ask for a full refund within 14 days of a payment by writing to [email protected]. The refund policy has the details.
How do I delete my account or my data?
Write to [email protected] from the email you sign in with and ask us to delete your account or data. We reply within 30 days.
Where did my video go?
Videos you haven't shared are deleted after 30 days, so download the ones you want to keep. You find your finished videos in the Videos section after you sign in.
The voice says a word wrong. How do I fix it?
Edit that word in the script. To make the voice say something different from what shows on screen, write it as {shown|spoken}, for example {H₂O|H two O}. If it still sounds wrong, send us the script and we'll look.
Updated 2026-11-10