Questions: [email protected].
14-day refunds
You can ask for a full refund within 14 days of any payment for a ContentRoof plan. No questions asked for your first payment; for renewals, we refund when you tell us within 14 days that you didn't mean to renew.
How to ask
- Reply to the receipt email from Paddle, or ask at paddle.net, which looks up your order by email. Paddle.com is our reseller and merchant of record and processes all refunds.
- Or write to [email protected] with the email you paid with.
The refund goes back to the card or account you paid with, usually within 5 to 10 working days, depending on your bank. Your plan ends when the refund is made, and the account goes back to the free plan.
Cancelling
You can cancel any time in the billing portal (linked on the pricing page). Cancelling stops the next renewal; your plan keeps working until the end of the month you've paid for. Cancelling on its own doesn't refund the current month: ask for a refund as above if you want one within the 14 days.
Free plan
The free plan costs nothing, so there's nothing to refund.
Updated 2026-11-01